If we've got something wrong we want it in writing, fast, so we can fix it. A human reads every complaint - no forms that vanish into a queue.
Whatever you write here reaches a person, not a queue. You'll get an acknowledgement with a reference number straight away.
Use the form above, or write to complaints@finneus.co.uk if you would rather. Your company name and any reference number help us move faster.
An email with your reference lands immediately, so you have it in writing. A named person then replies to tell you who is handling it.
A full written response: what happened, what we found, what we're doing about it. If we got it wrong, we say so plainly and put it right.
Where your complaint concerns the lender rather than us, we'll pass it to them, tell you we've done so, and give you their complaints contact so nothing falls between two stools.